Fleet FAQs
Fleet FAQs: estimate turnaround, inspection scope & what's sublet
The questions fleet managers ask before they commit a unit — answered straight, in one place.
Most of what a fleet manager wants to know before committing a unit isn't about a specific repair — it's about how the shop operates. These are the five questions we hear most, answered the same way we'd answer them on the phone.
How long does a written estimate take?
Inside 24 hours of diagnostic completion, with parts and labour broken out — that's the Downtime Promise, and it holds whether it's one unit or a full fleet program. Nothing past diagnosis gets touched until you approve it, and once you approve it, the Estimate Lock keeps the number from moving.
What does a fleet inspection actually cover?
A digital inspection with a photo against every finding, checked against the unit's own history rather than a generic checklist. CVIP-regulated items are inspected to the regulator's standard; everything else — wear items, fluid condition, anything trending toward a future failure — is inspected to ours and documented the same way.
What's done in-house, and what's sublet?
Diagnostics, engine work, driveline, hydraulics, brakes and suspension, alignment, and welding and fabrication are all done in our own bays — that's the point of a 40,000 sq. ft. shop with the tooling to back it. NDT is the one thing we coordinate and sublet to certified partners, and we schedule it alongside your CVIP so a structural finding doesn't turn one visit into three.
Can one program cover both trucks and off-highway equipment?
Yes. Highway trucks, trailers, vocational units and construction equipment run in one fleet maintenance program, under one schedule and one point of contact who knows every unit by number — not a separate vendor for each equipment type.
Is there a minimum fleet size?
No. Programs scale from a handful of units up. What matters is the schedule and the digital record behind it, not the unit count — a five-truck fleet gets the same documented process as a fifty-truck one.
Have a question that isn't answered here? Check the full FAQ page, or get in touch directly.